Return and Exchange Policy

Return and Exchange Policy:

Welcome to skinivia.com, where we celebrate diversity and strive to meet your expectations with every order. Your satisfaction is paramount to us, and we understand that sometimes, the item you receive isn’t quite what you expected. Our return and exchange policy is designed to ensure that any issues you encounter are resolved promptly and satisfactorily.

Return Period:

We guarantee satisfaction of our customers with every purchase. If you are not happy with your product, feel free to return it.

You have 14 days from the date of receiving your order to initiate a return. 

To qualify for a return or exchange, products should be mostly unused, with at least 90% of the content remaining.

Return policy applies if you receive a wrong, damaged or leaked product or if you change your mind after the purchase. 

To initiate the return/exchange process please contact us at +923314448253 or email us at skiniviaofficial@gmail.com. 

Refunds:

We process all return and exchange requests promptly, typically within 3 to 5 working days after receiving the product. 

All refunds will be made via bank transfer. Please note that refund timings can vary due to bank processing times, which are beyond our control.

Please note, delivery charges for the original order are non-refundable if the return or exchange is due to a change of mind.

Customers are responsible for any delivery charges incurred for exchanging products.

In cases of damage, leakage, or receipt of the wrong product, we will cover all delivery charges related to the return or exchange.

For orders exceeding Rs.5,000, we offer an exchange option, as these orders are not eligible for a refund.